Premium IVR
Premium rate IVR calls are used in order to debit a consumer through their telephone bill. The service makes debiting smaller amounts easier and cuts the costs of invoicing these small amounts and following up on the collection. Instead, the consumer places a call to a premium rate number and the cost for making the call is deducted from their telephone bill. Afterwards all revenues are paid out once monthly.
Two ways of debiting
There are two ways to debit for premium rate calls:
- Pay per call. One set tariff for a call, regardless of the length of the call. In Sweden for example the price can be set in intervals from 5 – 200 SEK (including VAT).
- Pay per minute. The call is charged per minute in accordance with the tariff per minute for a specific number. In Sweden this price can be set in intervals from 1,70 – 30 SEK (including VAT).
Safe payment solution
Although the procedure and functions vary, Premium IVR is in general a very safe payment solution for consumers. In Sweden for example, when a consumer calls a premium rate number, they are informed of the price by an automated voice and asked to press 1 on a touch tone phone to confirm the charge. If confirmed, the call is routed to the premium service.
As an added safety feature, there is a grace period of ten seconds. If the call for some reason is interrupted within this period of time, no charge will be applied to the call. This prevents calls being made by mistake, or being charged due to technical issues or other problems.
Example call
- The consumer calls the premium rate number and accepts the charge.
- A script is read out loud: "Welcome to our payment service, please enter your membership number and then press the # key."
- When the code has been entered, a technical request is performed (HTTP GET) towards your company server sending the information of the call made, including for instance the caller's telephone number and the code entered.
Our portal
In our web portal you can access real time statistics in an easy and comprehensive way. You can also use advanced search tools, change settings and find information in regards to calls made, revenue generated and documentation regarding regulations and technical integration.
Pricing examples
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|
|
|
|---|---|---|---|
| Start-up fee | 1000 SEK | 1000 NOK | 100 EUR |
| Monthly fee | 200 SEK | 200 NOK | 20 EUR |
|
Out-payments Payments in percentage of the tariff of the call (excl. VAT) |
75% | Contact us for details | 75% |
|
Payment terms Out-payments are made monthly this number of days after the end of the billing month |
45 days | 45 days | 45 days |
| Tariffs | 1.30–200 SEK/call or 1.70–30 SEK/minute (incl VAT) | 3.05-24.08 / minute (incl VAT) | 2-20 EUR / call (incl VAT) |
Sweden
Norway
FinlandIf you are interested in other countries please contact us.
In English 
På svenska 
